Quality Service Contractors

06/18/2026

06/18/2026

One of the benefits of QSC membership is access to trusted business resources that help contractors strengthen the operational side of their companies.

That includes access to SESCO’s professional human resource consulting services.

From employee handbooks and workplace policies to HR questions and employment law guidance, SESCO provides QSC members with direct access to experienced human resource professionals who understand the challenges business owners face.

Members have access to:

- HR and employment law support
- Employee handbook and policy review
- HR audits and training resources
- Required workplace posters and compliance materials
- Ongoing management and leadership guidance

Having the right support systems in place helps business owners lead with more confidence, consistency, and clarity.

To learn more about SESCO’s services available through QSC membership, contact Beth Dobkin at 916-835-5013 or [email protected]

06/11/2026

⚠️ Big changes are coming to California’s water heater standards—is your business ready?

With rolling regional mandates starting as early as 2027, the shift toward zero-emission water heaters will fundamentally change how contractors operate. Navigating these new regulations can feel overwhelming, but you don't have to do it alone.

Here is how our combined community has your back:

🛡️ PHCC fights for you on the front lines. PHCC is actively working behind the scenes to advocate for fair, realistic legislation that protects contractors, preserves consumer choice, and ensures transition timelines make sense for the industry.

💼 QSC helps you turn regulations into revenue. While legislation evolves, QSC gives you the exact tools you need to succeed on the ground. We help you:

✅Communicate clearly so customers understand the value of upgrading.

✅Price the job right to protect your margins on complex electrical retrofits.

✅Train your service team to confidently answer customer objections and execute flawless installs.

Don't wait for the regulations to catch up to your business. Let’s get ahead of the curve together.

👉 Contact Dawn or Beth today to learn more about our peer group and business coaching/advising community.

- [email protected]
- [email protected]

06/10/2026

Running a service department comes with a lot of pressure, and too often, service managers are left trying to solve those challenges on their own:

Technician performance.
Dispatch efficiency.
Customer experience.
Team communication.
Accountability.
Profitability.

QSC Service Manager Peer Groups are designed to bring service leaders together to talk through real operational challenges, share what is working, and learn from others who understand the day-to-day pressure of leading a fast-moving service team.

Each monthly Zoom meeting includes peer discussion, practical education, and ideas managers can take back and apply inside their own departments.

The goal is not just more information.

It is stronger leadership, better systems, more productive teams, and a service department that runs with greater consistency and confidence.

If your service manager is ready for fresh perspective, practical support, and a peer group that understands the work, QSC’s Service Manager Peer Group is a smart place to start.

Interested in learning more? Contact Dawn 👉[email protected] or Beth 👉 [email protected]

05/26/2026

Deadline approaching!

QSC’s 2-day Customer Experience Superstar training is filling up, and registration closes May 29.

This workshop is designed to help service professionals strengthen the communication, confidence, and customer experience skills that directly impact repeat business and long-term growth.

Attendees will work through practical training focused on:

- Customer communication
- Service delivery
- Sales objection handling
- Confidence building
- Creating memorable customer experiences

If you’ve been considering sending members of your team, now is the time to secure their spot.

📍 Chantilly, VA
📅 June 10–11, 2026

Equip your team with the skills they need to stand out in today’s competitive market.
Contact Dawn to sign up: [email protected]

05/25/2026

Today, we remember and honor the men and women who gave their lives in service to our country.

Memorial Day is more than the start of summer or a long weekend. It is a time to reflect on the sacrifice, courage, and dedication of those who never made it home.

Their service helped protect the freedoms and opportunities we often take for granted—including the ability to build businesses, support our families, and strengthen our communities.

To all those who served and sacrificed, we remember you with gratitude and respect.

From all of us at QSC, we wish everyone a meaningful and reflective Memorial Day.

05/22/2026

The way your team communicates, handles objections, solves problems, and creates customer experiences has a direct impact on retention, reputation, and long-term growth.

That’s the focus of QSC’s upcoming 2-day Customer Experience Superstar training.

This workshop is designed to help service professionals:

- Strengthen customer communication
- Improve confidence in the field
- Handle customer interactions more effectively
- Create service experiences that lead to repeat business

If you’re investing in the long-term development of your team, this is the kind of training that creates lasting value.

📅 June 10–11, 2026
📍 Chantilly, VA

Spaces are limited and registration closes May 29.
Contact Dawn to sign up: [email protected]

05/21/2026

Throwback Thursday!

Not every part of Catalyst happens in a classroom.

One of the highlights of the week was stepping away for an evening at the Oklahoma City Cowboy Museum.

From the ride over together…
To walking through the exhibits…
To seeing who ended up behind bars in the jail cell display…

It was a chance to slow down a bit and just spend time together.

There were conversations happening at every table.
People catching up, meeting for the first time, sharing stories from their businesses.

Some took in the history.
Some went straight for the saloon.
Others found their way to the buffet set up in front of the chapel.

And a few tested out their skills on a saddle.

Moments like this might seem simple, but they’re a big part of what makes QSC different.

The relationships built here don’t just stay at events like this.
They carry back into the day-to-day challenges of running a business.

Join the family! Let's see you at the next event.

05/20/2026

Limited spots are available for the QSC Call Center Peer Group for Dispatchers.

This exclusive peer group is designed specifically for dispatch professionals looking to strengthen communication, problem-solving, leadership, and day-to-day operational effectiveness.

Led by QSC instructor Ron Cerceo, the group creates a collaborative environment where dispatchers can:

- Share ideas and strategies
- Learn from real-world experiences
- Work through challenges together
- Gain support from others in similar roles

Participants will take part in:

- Monthly Zoom meetings
- In-person sessions and annual events
- Additional meetings as needed

The goal is simple: help dispatch professionals grow individually while improving the overall performance of their organizations.

📍 Monthly Program
💻 Zoom + In-Person Opportunities

If your dispatch team would benefit from stronger peer support, structured learning, and practical industry discussion, now is the time to register.

Click here to register online: http://bit.ly/4u8FmQ4

👉 Contact Dawn to register: [email protected] or register online.

Need help accessing your PHCC account? Contact Dawn Dalton at [email protected].