Fort Payne Water Works Board

03/31/2026

Happy Easter! Our office will be closed Friday, April 3, 2026.

12/18/2025

ATTENTION FORT PAYNE WATER CUSTOMERS
A solicitation is currently circulating by mail from American Water Resources. This mailing contains information about an optional protection plan that may be purchased to help cover costs associated with unexpected repairs to water service lines located beyond the utility main.
Please be advised that homeowners are responsible for the portion of the water service line that runs from the utility meter to their home.
The Fort Payne Water Works Board is not affiliated with, does not endorse, and has no association with American Water Resources.

10/27/2025

Important Update: Rate Adjustment Notice

To our valued customers

This is a notification of an annual rate adjustment that took effect on October 1st. This change is necessary due to rising operational costs, infrastructure improvements, and market changes.
We understand that any price increase can be challenging, and we want to be transparent about the reasons behind this decision. This adjustment will help us to continue providing the safe, reliable, and high-quality water service you depend on.
More Information:
• View a full breakdown of the new rates at our website:
www.fpwater.com
• Have questions? We are here to help. You can contact our
customer service team at (256) 845-0449

Thank you for your understanding and for being a customer of Fort Payne Water Works Board

10/08/2025

Our office will be closed Monday, October 13, 2025

10/03/2025

The Fort Payne Water Works Board is pleased to announce that we have secured State Revolving Fund (SRF) financing to support significant upgrades to our current infrastructure.

Project Area:
The improvements will cover the area from 17th Street South on Gault Avenue to Lebanon Road, extending down to Briarwood Avenue.

Timeline:
The project is scheduled to begin in mid-2026.

We are committed to keeping the community informed. Additional updates will be shared as we approach the project start date.

Thank you for your continued support as we work to enhance our water infrastructure for a more reliable future.

09/19/2025

Thank you to Wills Valley Elementary School for letting us be a part of your Community Helpers week!

09/16/2025

We are currently having issues with the link to the NexBillPay system on our website. We are working to get the issue resolved and apologize for the inconvenience. While we work to get this up and running correctly please use the link below to access the bill pay module:

08/27/2025

Our office will be closed on Monday, September 1, 2025 in observance of the Labor Day holiday.

07/25/2025

ATTENTION FORT PAYNE WATER WORKS BOARD CUSTOMERS
Water meters are being replaced as part of our ongoing
maintenance and upgrade efforts.
Our authorized technicians will be performing the replacement.
Some of these changeouts could be after normal business hours.
These activities are part of our ongoing effort to upgrade and maintain the water system for improved service.
This changeout will help improve the accuracy of water
readings and enhance overall service reliability.
Please note that there will be a temporary disruption to your water
service for a brief period while the meter is being swapped out.
We apologize for any inconvenience this may cause and appreciate
your cooperation in helping us maintain a reliable water system.

04/18/2024

NexBillPay has updated their system. All customers will need to create a new account. You should be able to access the new system through the link below.

12/20/2022

Winter officially arrives tomorrow. And it's bringing extremely cold temps with it. Here are some tips to protect your pipes from freezing:

*Open kitchen and bathroom cabinet doors to allow warm air to circulate around the plumbing.

*Close outside vents, crawl spaces and doors.

*Leave a trickle of cold water running in pipes that have a tendency to freeze, and when going out of town, set your thermostat no lower than 55 degrees.

*Disconnect all hoses and insulate outside faucets. Foam faucet covers are inexpensive and very easy to install.

Please also protect your pets and plants during this unbearably cold weather.

05/05/2022