Ember Keepers

Ember Keepers Boone and Johnson City Certified Chimney Professionals

Most homeowners can see the firebox and maybe the damper, but the smoke chamber sits just beyond view. In a masonry fire...
09/02/2026

Most homeowners can see the firebox and maybe the damper, but the smoke chamber sits just beyond view. In a masonry fireplace, it is the funnel-shaped transition above the firebox that guides smoke into the flue—the passage carrying smoke up and out.

That shape matters, but condition matters too. During an inspection, we use camera images to look for exposed or rough masonry, voids, gaps, cracking, and glazed creosote—creosote that has hardened onto the surface. A close-up is only useful when the report identifies where the image was taken and explains what the finding means in plain English.

If repair is recommended, you may hear “parging.” Parging means coating the smoke chamber smooth with heat-rated mortar to support cleaner airflow. It is one possible repair, not an automatic answer; the right scope depends on what is actually visible and the condition of the surrounding masonry and flue.

Before approving smoke-chamber work, ask three questions: Where is the issue? What do the images show? Why does the proposed repair fit this fireplace? You should have enough evidence to understand the finding, compare options, and decide without pressure.

Before burning season, one useful checkpoint is easy to overlook: the attic pass-through, where the chimney or vent trav...
09/01/2026

Before burning season, one useful checkpoint is easy to overlook: the attic pass-through, where the chimney or vent travels through the attic. When that area is safely accessible, it gives the technician another view of the system between the fireplace and the roof.

We look for visible spacing concerns around the chimney or vent and signs that water may have traveled through the structure. Just as important, we document what can be reached—and plainly note anything that cannot—rather than guessing. Photos and plain-English notes give you a record of what was actually seen and help keep decisions in your hands.

If your attic is accessible, ask us to include the pass-through in your documented inspection before burning season.

Small Business Saturday feels like the perfect time to share the story—and a few numbers—behind Ember Keepers Chimney & ...
08/30/2026

Small Business Saturday feels like the perfect time to share the story—and a few numbers—behind Ember Keepers Chimney & Fireplace. 🔥
More than 20 years ago, Rick started Tristan’s Chimney Service here in the mountains. He built the business from the ground up through honest work, careful craftsmanship, and taking good care of his neighbors.
In 2020, his son Jeremy took over with a promise to carry that legacy forward. As the company grew from traditional chimney sweeping into complete chimney and fireplace care, we chose a name that better reflected why we do this work: Ember Keepers.
To us, an ember represents warmth, comfort, and connection—the things that turn a house into a home. Keeping that warmth safe is still at the heart of everything we do.
The name changed, but the foundation didn’t. We’re still a local, family-run company serving our neighbors across Western North Carolina and Eastern Tennessee.
Since January 1, 2022:
📞 23,092 calls handled
🏠 6,314 jobs completed
As of today, our online catalog includes:
🔥 Products from 19 fireplace and hearth brands
🛍️ 1,327 live catalog listings covering wood stoves, wood and gas inserts, wood and gas fireplaces, gas stoves, gas logs, and electric fireplaces
🪵 46 freestanding wood-stove listings, 30 wood-insert listings, and 72 wood-fireplace listings
✨ 370 gas-fireplace listings, 47 freestanding gas-stove listings, and 527 gas-log configurations
Those numbers are exciting, but they aren’t the heart of the story. Every job began with a homeowner trusting a local family business, and every call was an opportunity to help a neighbor.
For Small Business Saturday, we want to thank everyone who has trusted us, recommended us, or watched our family business grow. Your support allows our team to protect more homes and families, and we never take that trust lightly.
If you knew us as Tristan’s Chimney Service, say hello in the comments. We’d love to hear how long you’ve been part of our story.
— The Ember Keepers Team

Water protection at a chimney isn’t one single part—it’s a small system working together. On a chimney wider than 30 inc...
08/28/2026

Water protection at a chimney isn’t one single part—it’s a small system working together. On a chimney wider than 30 inches, we look for a cricket: the small peaked roof behind the chimney that diverts water around it. Up top, the crown is the sloped slab that sends water away instead of letting it pool. At the roofline, flashing is the metal seal where the chimney meets the roof, and counter-flashing overlaps it to help seal that joint.

A sound inspection checks each piece for cracks, low spots, gaps, or failed sealant, then documents what’s actually there with clear photos. That way, you can make decisions from evidence instead of guessing where water may be entering. If you’d like a documented look at your chimney’s water-shedding details, ask us to inspect the crown, flashing, and cricket together.

08/26/2026

🔥 CLEARANCE ISN’T JUST EMPTY SPACE—IT’S A SAFETY REQUIREMENT.
“Clearance” is the required distance between a hot surface and anything that can burn. Around your fireplace or stove, that may include:
• Mantels and decorative trim
• Hearth extensions
• Connector pipes
• Nearby walls and framing
• Furniture or other combustible materials
The correct distance depends on the appliance, venting system, installation, and manufacturer’s instructions. That means clearances should be measured and verified—not guessed.
A thorough fireplace or chimney inspection should identify the system, check accessible clearances, and document concerns with clear photos and a plain-English explanation.
Planning to replace a mantel, remodel the surround, extend the hearth, or install a new appliance? Have the applicable clearance requirements confirmed before making changes.
🔥 Protect your home. Understand your system. Keep the fire where it belongs.
Message Ember Keepers to schedule your inspection.

📣 Meet the newest member of our team: Jaxon!We’re thrilled to welcome Jaxon aboard and excited for the energy, talent, a...
08/26/2026

📣 Meet the newest member of our team: Jaxon!

We’re thrilled to welcome Jaxon aboard and excited for the energy, talent, and fresh perspective he brings with him. Starting a new chapter is always a big moment, and we’re glad Jaxon chose to begin his with us.

Help us give him a warm welcome in the comments! 👋🎉

08/25/2026

Ever heard someone say, "A little surface rust in the fireplace is fine; there are two layers of steel"? 🛑 Don't believe this dangerous myth! 🛑

Steel Fireplace Units (like older Heatforms and Heatilators) are designed with a double-wall system that creates an air chamber to circulate heat into the room. That inner 1/4-inch steel wall is the only barrier standing between your family and toxic combustion gases.

When rust eats through that inner wall—a process often accelerated by highly acidic creosote mixing with summer humidity—the results can be catastrophic. Instead of keeping gases contained, the fireplace's convection system can actively pull carbon monoxide and distribute it directly into your living space. Furthermore, the escaping heat can slowly bake the hidden wood framing around the fireplace, significantly lowering its ignition point until it catches fire.

A quick visual glance with a flashlight isn't enough to confirm the safety of the metal, because rust often eats away at the steel from the hidden side. If you have an aging metal fireplace or see visible rust or flaking, national fire safety standards require a Level 2 inspection. Certified professionals will use specialized cameras to look deep inside the system to find these hidden dangers.

Don't take a chance on a rusted firebox. Call a certified chimney sweep before your next fire to ensure your home is safe! 🏡🔥

08/25/2026

Good chimney work includes knowing when not to climb.

Roof pitch, roofing material, weather, and the availability of a safe tie-off all matter. When conditions allow, hands-on roof access gives close-up views of the cap, crown, flashing, and masonry. When a roof is wet, icy, too steep, or has no safe tie-off, the responsible choice may be drone photos paired with a camera inspection from below.

That does not mean pretending every angle was reached. If any part of the system truly cannot be accessed, it should be stated plainly in the report instead of filled in with a guess. You still get the photos that were safely captured and a clear record of any limitation.

If your home has a steep or tall roof, share the roof type and access details before the visit so the inspection can be planned thoughtfully.

08/24/2026

When smoke keeps rolling out after the flue has warmed, the fireplace and chimney may need to be measured as a system.

The opening you see and the flue—the passage that carries smoke up and out—have to work together. If the flue is undersized for the fireplace opening, it may struggle to carry the volume of smoke the fire produces.

That is why a proper diagnosis uses measurements, not guesses from across the room. We also operate the damper and use a camera to look for gaps or blockages that could weaken the draft. The right repair depends on which condition the evidence actually shows.

If your fireplace keeps smoking after startup, ask to have the opening and flue measured and the findings shown in photos before choosing a fix.

🔥 Help Us Welcome Two New Members to the Ember Keepers Crew! 🔥We’re excited to introduce Brayden and Marvin, the newest ...
08/24/2026

🔥 Help Us Welcome Two New Members to the Ember Keepers Crew! 🔥

We’re excited to introduce Brayden and Marvin, the newest additions to our growing team!

They’re joining a crew that takes pride in hard work, dependable service, quality craftsmanship, and treating every customer’s home with care. We’re looking forward to helping them grow, learn the trade, and become an important part of the Ember Keepers family.

Please join us in giving Brayden and Marvin a warm welcome! 👏🔥

Address

5124 US-19E
Hampton, TN
37658

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30am
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

Telephone

+18778757668

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