With more than 150 employees and over 300 properties managed, Serpico takes pride in making sure our valued clients receive top-quality commercial landscaping and irrigation management services every time. We never stop innovating, partnering and communicating with our customers, because those partnerships are what our business is all about. How Serpico Became a Commercial Landscaping Service Lead
er in the Bay Area
In the late 1980s, an HOA president began to grow frustrated with the lack of quality service and horticultural professionalism available from the Northern California green industry. She understood that landscaping shouldn’t be taken for granted; it was essential in building a dream community and improving overall home values. Motivated by those concerns, Serpico was founded to transform and reinvent the commercial landscaping industry in the Bay Area. Serpico Landscaping became a pioneer in bringing cutting-edge innovations, informative reporting and excellent customer service to commercial property owners and HOA community managers in the Northern California green industry. Simply put, we’ve become a landscaping leader in the Bay Area because we put our customers first, every time. Our Dedication to our Clients Needs
For us, our work was never just about mowing lawns; we wanted to create an organization that was centered on the customer experience at its core. Our team takes the time to assess a client’s desires, budget and concerns. We capture a wealth of customer data about each client’s individual preferences and the unique physical details of their properties to help us develop an intuitive landscape management program and build a consistent long-term service relationship. The end benefit of this approach for property managers is that it allows Serpico to create a unique profile and quality assurance protocol based on the specific needs of each community. A Key Difference — The Serpico Standards Rooted in Quality Service. Making quality a reality day after day takes more than just good intentions. That’s why we developed the Serpico Standards. From implementing a proprietary mobile-based work-order system to ensuring consistent high-touch communications, the Serpico Standards drive an internal set of key performance indicators we use to consistently deliver the level of service that our customers have grown to love. These standards also reflect our core values as a company and how we put clients first, always. Gone are the days of “mow, blow and go” commercial landscaping service. The Serpico model was designed from the ground up to meet the unique needs of HOA community managers and commercial property owners. We employ a rigorous hiring and training program, with emphasis on superior customer service, technology, communications and horticultural science. Accountability Fuels Our Growth
Unlike other commercial landscaping companies, Serpico doesn’t shy away from accountability. In fact, we’ve made it our mission to disrupt the market and challenge the status quo. Property managers are thrilled they can rely on monthly follow-up reports detailing all of the work performed. For many of our clients, their landscaping is improved — often exceeding expectations — after just a handful of visits. We continuously strive for the transparency and accountability necessary to ensure Our Clients peace of mind. You can rest easy knowing that Serpico is maximizing Our Clients landscaping budget without sacrificing quality.
