06/19/2026
This week we received 4, 5-star reviews in 24 hours. It was a special milestone we've been looking forward to. Here is what we've learned about reviews and feedback. Some jobs have 2-star moments and require a deep commitment as a team to double down on efforts to turn a difficult job and/or customer into a win for everyone.
We're already looking forward to 202, 203, and 204.