02/02/2021
Today marks 10 years that QCI has been in business and I would like to thank my loyal clients and most importantly, my incredible team that has helped get us to this point. We are not the biggest, we don't have a fleet of 2021 Mercedes vans, nor do we have a slew of locations spread across 3 states and 14 counties. However, we do have a great office support staff to make sure that our field personnel are kept in line, our clients are kept updated with daily progress reports, our bills are always paid on time and that we also are getting paid for work completed. We have an incredible team of field techs that put the QUALITY in Quality Concepts. They make sure to always go the extra mile with projects, to always do the right thing, not to cut corners simply because no one is going to check it later on.
We have a small, yet solid fleet of half a dozen vans, wrapped in our company information, fully stocked with all the tools needed to complete the needed work for our clients and we even have the worlds only custom built motorized tool carts to make sure everything all stays together in one nice professionally put together package.I have made a point to never be like some type of shady service company that may come out to work on your HVAC system, tell you that you need $5,000 worth of work because they think you will pay it, when you really don't need anything. To the contrary, I pay my guys well to make sure that they take care of our clients for the amount that was originally bid and never to drag things on or take advantage of a situation. Just today, I had reached out to a client about a project that is installing next week, about potential issues that I was afraid may be coming and worked with him to make sure they were taken care of with his fab work ahead of time, so that we wouldn't need to charge him with making modifications in the field. Honesty, integrity and just doing the right thing are what we do, how we do it and the rest will come along. It has worked for the last 10 years and it will be my business motto for the next 10, 20, 30...