05/02/2026
Not financial. Operational.
It shows up in small ways:
A manager adjusting the thermostat multiple times a shift. Staff fixing lighting that feels off. Someone troubleshooting sound before service starts
Individually, it’s nothing.
But over time? It’s hours lost. Energy drained. Attention pulled away from the guest experience. That’s the real cost of systems that aren’t dialed in.
Not failure, friction. And the best-run spaces? They eliminate it.