11/03/2021
Job is located at 2210 South Beltline Court, Madison, WI 53713
Avid Plumbing is seeking a Customer Service Representative to join our team. Want to be a member of a team that is described as “fast, professional, friendly, and skilled?” Avid Plumbing is seeking professional and motivated team members to help them continue a legacy of excellent work and impeccable customer service. Our shop is growing quickly and for good reason. The customers of Avid Plumbing have made us a Top Rated business on Home Advisor with a rating of 4.6 out of 5 stars, and they can and do highly recommend us to everyone they know! We are rated as an A+ with the Better Business Bureau and are rated with an A on Angies List with over 130 reviews. But don’t take it from us, our customers say it best. “Had a perfect experience with the gentleman from Avid Plumbing today.” The guys from Avid Plumbing are “very friendly, punctual, accommodating, and the service was excellent. I would highly recommend them over other plumbers.” Other words that show up time and time again in our reviews are “informative, courteous, friendly, fast.” At Avid Plumbing, our motto is “Plumbing with integrity and expertise,” and our customers always come first. Come and check out the business that won the Angie’s List Super Service award for five years in a row. Check us out on Google as we have tons of excellent reviews. If you are interested in hearing more, contact us, and see if you would be a good fit for our team.
Benefits
Medical Insurance
Dental & Vision Insurance
Paid Time off
Paid Holidays
401K with employer matching
Opportunity for promotional advancement
Annual Performance reviews
Competitive Salary
Short Term Disability
Long Term Disability
Employee will be performing duties within the following areas below, but will not be limited to:
Typical Duties
Responsibilities:
Data entry, billing, scheduling and dispatching
Answer calls and document important information
Maintain a positive, empathetic and professional attitude toward customers at all times
Communicating with customers through various channels; acknowledging and resolving customer complaints
Respond to any issues and follow-up by coordinating with the appropriate staff
Operate and manage a multi-line telephone system
Gaining product knowledge
Process invoices
Keeping records of customer interactions, transactions, comments and complaints
Prioritize and organize calls according to urgency
Maintain and update call logs, call records and other important documentation
Ability to understand industry and company terminology to communicate with our technicians
Communication with field staff on scheduling needs
Direct daily part deliveries to field staff
Requirements:
Provide outstanding customer service
High school diploma, general education degree or equivalent
Ability to stay calm when customers are stressed or upset
Previous dispatching experience is a plus
Excellent communication and interpersonal skills
Ability to work well under pressure
Positive team player attitude
$15/hour - $19/hour base wage + additional earning potential depending on experience.
The work schedule for this position is as follows:
Monday - Friday (no weekends required)
Will consider part time employment.
We are a family oriented company and family is very important to us. We will be flexible to your scheduling needs when necessary.
Do not miss out on joining a miraculous team in a growing company!
Company website:
www.avidplumbing.com
Please inquire to:
[Email hidden]
608-661-2843
