09/01/2026
An Important Update for the AC Infantry Family:
To all of our valued customers,
I want to extend a sincere personal apology for the recent confusion, communication delays, and difficulties many of you have experienced during our recent transition. I care deeply about the relationships we have built in this community, and it matters immensely to me that you are properly taken care of.
As part of our ongoing partnership and transition with Airwest Mechanical, and within my active advisory role through Tuesday, September 15, 2026, I want to provide a clear, factual breakdown of how your equipment and service warranties operate under this new structure so your home investments remain fully protected.
Because our HouseCall Pro database and all historical records were fully transferred over to the team at Airwest Mechanical, here are the exact parameters of your coverage:
- New Systems / System Sales: If you purchased a brand-new unit through AC Infantry, your system is 100% covered under its full warranty.
- Daikin 12-Year Parts: If you have a registered Daikin unit installed within the last 12 years, you have a 12-year manufacturer parts warranty. Even if a Daikin unit was never registered, it carries a minimum 5-year base parts warranty directly from the manufacturer.
- Independent Parts Lookup: You do not need to rely on an internal database to verify your parts warranty. Walk outside to your unit, locate the Serial Number on the data plate, and search online for the manufacturer's official warranty lookup page. Entering your serial number and last name will pull up your certified factory coverage instantly.
-Purchased Labor Warranties: If you purchased and paid for an extended labor warranty through us, that labor warranty was officially processed through Daikin and remains 100% legally attached to your unit through the manufacturer.
- Recent Service Work (Last 12 Months): If we performed service or repair work on your system within the last year, the replaced parts may still be covered under warranty, but future labor is not covered under this phase of the company structure.
- Non-Installed / Non-Daikin Systems: Please note that if we did not originally install the system, or if it is a non-Daikin unit that we did not perform recent warrantied parts work on, there is no active grandfathered warranty on the equipment.
Thank you for your continued loyalty, your support, and your patience as we navigate this transition phase together.
Please direct all further questions to the Air West Mechanical Phoenix Office at 623-252-7517
Thank you and God Bless.
