04/28/2026
⚠️ Long post alert! ⚠️
🥬 AI use at Lettuce Services 🥬
👋 Hi, friends! Heather here. I am the co-owner and office manager of Lettuce Services. If you've ever called us, you've spoken to me or heard my voice on the voicemail.
📞 After 5y in retail and 8y in insurance sales, I have apparently perfected my "phone voice." I am regularly told that my live voice sounds recorded, but today was the first time I was mistaken for AI.
🤖 Whereas I and our staff have our own opinions about Artificial Intelligence, it does have some key uses in business, so we thought it was a good time to share with you how AI is and is not used in our business.
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🤖 🤖 🤖 What we use AI for 🤖 🤖 🤖
🚧 Sourcing Materials 🚧
When it is difficult to source a specialty material, we will sometimes use AI to scrape the internet looking for specialty suppliers that we can contact
💻 Background Processes 💻
Some of our SaaS tools (Hubspot, Google Suite, Xero, etc) have AI-enabled by default for automating tasks. We do not use generative AI, but sometimes the background processes are powered by algorithmic AI
✏️ Transcribing Voicemails ✏️
We are pretty sure Quo uses AI to transcribe our voicemails so that they are readable to us in a text form.
That's about it. We aren't huge fans of the clankers, but algorithms and AI do make some things easier, but we tend to lean on those tools and away from generative AI.
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⚠️⚠️⚠️ IMPORTANTLY ⚠️⚠️⚠️
Here are our promises to you about AI at Lettuce Services:
✅ You will NEVER contact Lettuce Services and unknowingly speak or chat with an AI bot. We believe what makes us special is the human element. AI will not replace carpenters, nor will it replace the humans you talk with when you call, email, text, or chat with us.
✅ You will NEVER be presented an AI image/mockup of construction work. An AI image will never be shown to you as proof of our work or an idea of what we can do.
✅ We will NEVER knowingly use generative AI to create marketing slicks. Canva has some tools built-in, and it isn't always clear what originally came from AI, but we never tell the clanker to "design it for us."
✅ We will NEVER use AI to draft emails or messages.
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🚂 So what does this mean? Working with us sometimes takes a little longer because we embrace authentic, human-centric, and artisan processes in our business. It means you may get our voicemail sometimes. It means you may have to wait a little longer on a hand-drawn design. But we value our work and the humans that produce it, and we'd like to keep them -- not the computers -- at the center of our work.
💚💚 Thanks for listening and for your continued support! We love you guys. 💚💚
🥬 Yes, I did hand select each emoji into this post manually. 🤣
