Service Quality Assurance
High standards for service excellence and landscaping are an area where “perfection” must be the goal. Our focus and attention to detail will ensure we are delivering the highest level of service possible at all times. You will therefore see quality inspections, comprehensive crew training, a detailed process to support this training, focused attention from an Account M
anager, and our encouragement of greater participation from you to ensure that the detail consistently meets your expectations. The following outlines our operating philosophies and quality control programs to assure you of our commitment and experience achieving the highest of client expectations:
OPERATIONAL PHILOSOPHY
J & C Lawn Care LLC is a client-focused, horticultural organization. Success in our mission will promote enhancement of our client’s business and create more opportunities for our company and our employees. To fulfill our mission, we strive to:
Meet and exceed our client’s expectations. Remain the industry’s leader in quality, technology and service innovation. Provide a full-range of cost effective solutions for our clients. OPERATIONAL PRIORITIES
Identify and actively seek clients who value our level of commitment. Design our systems to meet the needs of our clients and operate with the highest productivity. Help our clients create and sustain value through their landscapes. Select, train and retain employees capable of executing our mission, and reward and promote superior performance. OUR FOCUS ON QUALITY AND DETAIL
Our diversified training and communication methods allow us to manage client expectations proactively. One of the successful ways J & C Lawn Car LLC ensures quality performance is by utilizing a structured self-evaluation process. The crew’s compensation is based in part on the success of their job’s quality ratings. Action plans are created to make sure the job quality is continuously improved.