03/11/2026
Folks, if your home’s electrical system is acting spooky, random lights flickering and turning on/off randomly. Or your appliances don’t want to run the way they should and sound like they’re struggling or working too hard or don’t work at all; please don’t let this sit for long.
I received a call for an energized gas line in Olathe and went out to the homeowner’s property. He’d been replacing his hot water heater, and while disconnecting his gas line, it arced across the coupling. He had the same issue with the water lines.
When I was walking to look at the panel, his wife asked why the lights in the kitchen were acting weird when the heater was plugged in. When I plugged in the heater, I heard an audible and increasing loud buzz/hum sound as every light in the house began going dimmer and dimmer. I immediately unplugged it and things snapped back to normal.
Everything in the panel seemed connected properly, besides some dirt and some obvious additional work someone did. So, I went outside and took measurements at the meter. Phase to phase was 240v, which is normal. When I went from phase A to neutral it was 85v, and phase B to neutral was 165v. This is a large problem.
Most appliances, devices, even lightbulbs are manufactured with a voltage operating range. This is typically 110-125v. If your home’s electrical system is supplying this, the product will work as intended. Some items though have a very specific range closer to 115-120v, so your variance is limited. When you supply electronics with voltages below or above that amount, you can either burn them up outright or they will limp halfway along.
The utility transformer from the power company had an internal/external problem with its neutral connection. So power was coming into the home on the two phases, but it couldn’t all get back to the transformer correctly on the neutral. And it was trying to use the ground wire as its emergency pathway back, which was energizing the home’s gas and water lines with constant hazardous voltage.
The homeowner reportedly had called the power company multiple times, and they always said something along the lines of “nothing was wrong on their end” and, “it must be on the homes side,” and to, “hire an electrician to take a look.” These problems started as small issues, and as time went on, they worsened and the homeowner ended up unable to use most of their appliances. It had been like this for over two months before they called.
After confirming the issue, I reached out to the power company, and they had a technician fix it the same day.
People notice when their heart stutters or flutters, don’t wait when the heart of your home does the same. Stay safe folks.