06/03/2026
🚫BUYER BEWARE🚫
When storms come through our area, storm chasers come into town and offer their services for home repairs. Once they are completed with the work, they run off to the next storm. This leaves homeowners left with no one to contact should issues arise or warranty needs that need to be addressed.
Here are some questions you can ask when deciding who to choose for your contractor:
1️⃣ ARE THEY LOCAL AND WELL-ESTABLISHED?
How many local installations have been performed in the last year, 5 years? How many satisfied customers do they have in this area? Do they have any references? How long have they been in business? Watch out for what we call the local storm capitalist, they will start a company to sell jobs in a storm environment to capitalize on the storm, but rarely stay in business to support you down the road. Your roof is too valuable to entrust it with someone who may not be invested with you.
2️⃣ ARE THEY ACCREDITED BY THE BETTER BUSINESS BUREAU?
How long has the company been reporting to the Better Business Bureau (under the same name)? Does the company maintain a clear record at the Better Business Bureau? How many installations have been performed during this period? Does the company abide by the Better Business Bureau’s Problem Resolution Process? Is the company an official member of the BBB Honor Roll If they are not, then maybe you should use someone who is!
3️⃣ DO THEY HAVE THE INFRASTRUCTURE?
If there is a problem during the claim process or after the installation do they have someone knowledgeable enough to handle the problem. Has a representative explained all of your options? Are they able to demonstrate the level of quality you’re looking for, related to the installation of the materials needed for your repairs?
4️⃣ DO THEY HAVE A WORKMANSHIP WARRANTY?
How long is the workmanship warranty? What type of workmanship warranty is it? If you need service under your warranty, will they attempt to avoid their responsibility? What is their definition of “workmanship warranty”? Do they provide a 24 hour, 365 day/year response to any warranty situation? Will you be able to get in touch with them should you experience a leak? How long will it take for them to respond?
5️⃣ ARE THEY QUALIFIED IN CLAIM ASSISTANCE?
Should your situation require additional contact with the insurance company or their adjuster (re-inspections for repair upgrades. inaccuracies in your appraisal scope of damage, inaccuracies in your insurance company’s estimated cost to repair the damages, etc…) will their representative deliver effective results? Are they technically qualified? Do they work well with adjusters?
Contact Home Pride Contractors with any questions you have in regards to choosing a contractor. We've been here for over 35 years. We're local. We are not going anywhere!
www.HomePride.net
Locally Owned and Operated Roofing Contractor For Over 35 Years
