08/22/2026
Yesterday and today, we received calls from two different people whom we sent estimates to, with the same exact concern:
Customer: “Can you please send an estimate to replace the WHOLE unit, compressor and condenser?”
Me: “I am so sorry, we sent the estimate yesterday, let me double check that the email I have on file is correct..”
Customer: “Email is correct because I did receive an estimate but I need one for the WHOLE unit.”
Me*confused*: “I am looking at the estimate right now, that IS for the whole unit.”
Customer: “Oh…you will replace compressor AND condenser at this price? Sorry, that just threw me off a bit. This is amazing, when can you do the job?!”
We promise you, you CAN make a decent living as a small business owner, without ripping people off and causing them financial hardship.💕