02/11/2023
IN DEFENSE OF THE CONTRACTOR
In the general contracting business, construction customers are often quick to make changes without considering the additional costs involved. They sometimes seem to expect us to swallow these costs and are then surprised when the change order arrives.
As a result, we often face a customer with a budget problem. Then it seems to be our fault. Budget over-runs are dangerous, causing customers to cut corners to save costs and in the worst-case scenario, running out of money leaving the contractor unpaid.
Customers don’t normally visit the supermarket and then haggle with the cashier over the price of their corn flakes. Why is there an automatic assumption that contractor’s prices are negotiable? I’m sure when you plan a project you spend time and effort ensuring you have the best winning price. Yet, contractors in the excitement of possibly winning the project throw caution to the wind and give all manner of discounts to land the project. However I can’t afford to win the project at a price less than my costs.
In the efforts of saving money customers sometimes specify cheaper materials. But when they look horrible or start to fail whose fault is it? It’s their fault—but that doesn’t stop them blaming the contractor! I want to be proud of the project when it’s finished. It’s my name on it.
The initial contract specifies when payments are due, so why should contractors accept being paid late? I need to be paid on time because I have suppliers, subcontractors, insurance, workmen’s comp and employees that have to be paid on time.
It takes time to produce a high quality outcome. I can’t shorten the schedule any further. Why be bullied into a schedule that’s impossible? My customer will be unhappy with me for refusing to bend to their demands, but they’ll be even more angry if the project is late and doesn’t meet the schedule we initially agreed upon. If that happens, then they have no hesitation in imposing penalties if I deliver the project late.
We all make mistakes and sometimes we just have to admit to them. Yet, some contractors and subcontractors go to extraordinary lengths to try and argue themselves out of trouble, usually just wasting time and effort, damaging reputation, and annoying the customer rather than admitting their mistakes in the first place.
My good heart, work ethic, faith in people, and caring nature has cost me lately—both time and money. I’m not afraid to admit when I have screwed up or had disagreements, and there will always be someone that tries to destroy your name, it’s the way of the world unfortunately. I just wanted to share what contractors often go through. I have to defend my profession and should say something when people say negative things against contractors.