04/18/2026
Small business Saturday:
Please Share
We,as many of you probably have noticed in our area many many large hvac/plumbing companies. They offer large advertising platforms which promote their business and get them to the top of the list on google.
With that being said, let me explain a situation we encountered lately that leaves me sick to my stomach, and at the same time still makes me believe in small business.
We got a call from a customer that his system that is six years old isn’t performing correctly. Upon diagnostic it was determined it was low on charge and the fittings used were not approved in the installation manual. We thought ok we’ve done this before we can replace all the fittings and pressure test for leaks. Before moving forward we wanted to make sure the system was still under warranty and was registered, before charging a service this extensive without the ONLY 6 year old system being under warranty in case something else would happen in the near future.
To our suprise the BIG company never registered the system. The factory warranty was only for 5 years, making this system now out of warranty.
To top it all off the company gave them a letter when the install was completed saying it WAS registered.
As our customers know we give them the warranty certificate the day of the install if not mailed within two days.
We are by no means perfect and yes we make mistakes. But we care, we care tremendously about our customers and the families we serve.
Please think before calling the 800 number, robot answering, press 4 numbers before you get a person, or call another state first comapanies.
They do not care like the small business owner does