10/09/2026
Meet Heatherāour Executive Assistant, Company Nerd, and entire IT department. She celebrates nine years at Michigan Gutters on October 13!
Heather helps people find us online through website updates, SEO, online advertising, and social media. Then she answers the phone when they do. Most people would call that a successful marketing strategy. Heather calls it, āHang on, my phoneās ringing.ā š
She also handles reports, job costing, fixing printers, and whatever else comes her way. After nine years, āAsk Heatherā is less of a suggestion and more of a company procedure.
Her favorite part of the job is figuring things outāespecially improving systems, finding efficiencies, and automating reports. If thereās an easier way to do something, she wants to find it. If there isnāt, give her a Pepsi Zero and a little time.
She loves seeing a report run automatically. Itās like watching someone else do your chores, except they donāt complain or ask where the vacuum is.
Heather works in the dark, by choice. Sheās busy helping Michigan Gutters show up on Google while making absolutely no effort to show up under the overhead lights.
And yes, sheās the whole IT department. When something starts working the moment she walks over, sheāll accept the credit. No need to investigate further.
This week, weāre thanking Heather for helping our customers, improving how we work, and enjoying the figuring-it-out part that makes the rest possible.
**Happy Customer Service Week, Heather! We hope you like your appreciation post. Youāll find it in your tasks under āPlease publish.ā**