08/20/2024
My air conditioning went out a couple of weeks ago. Comfort Pros NJ came to my house at the request of American Home Shield home warranty company. The tech told me that my blower motor went bad then proceeded to show me that the burner in the furnace, the inducer motor and the blower motor were FULL of water. He said that due to the age and the damage, my system was done. He took video and photos and wrote up a report. I received two quotes, one for $9,000 and one for $7,000. They told me to call the warranty company and find what my allowance was for my old system. AHS told me that $2,900 for the furnace was not covered. I was absolutely under the impression that this was my uncovered amount. Comfort Pros made me pay that fee up front which I did. They came a week later and replaced the furnace and nothing else. They now said everything else was fine and it was just the furnace. They told me my condensation pan was fine. Needless to say, my basement floor started flooding again. I took the front off the coil and found that there was a hole about the size of a nickel under loads of crud that I could see (there were probably more I can’t see). So they put a rusted out coil on top of my $2,900 furnace that I just bought so it could leak down into this new furnace. What a frigging money grabbing scam. I am no HVAC tech but even I can see why the old system failed. DO NOT USE THESE CLOWNS unless you’re looking to get ripped off. Both Comfort Pros and American Home Shield are crap. I attached photos of the pan they said was fine and the water pooling around my new furnace. Unbelievable.