10/01/2024
While catastrophic natural disasters bring out the worst in insurance carriers & contractors alike, the systemic practice to alter & underpay claims does not only take place in hurricane claims. We deal with it here in Kansas every day.
It is routine for roofs to start as repairs or even complete denials before turning into full replacements. The adjuster making coverage decisions is typically behind a desk, in another state. In every scenario where a claim is denied or underpaid, nothing happens until the policyholder pushes back & demands what theyβre entitled to.
We hope this 60 Minutes segment promotes positive change in the industry. Until then, Crown will continue to advocate for policyholders & be the go-to local roofer when dealing with insurance claims.
Adjusters in Florida say insurance companies altered Hurricane Ian damage reports to underpay homeowners. Whistleblowers detail what they found.