23/12/2025
Dear Valued Customer,
We would like to inform you that our offices will be closed from 19 December 2025 for the December holidays and will reopen on 05 January 2026.
Please take note of the following arrangements for Sales and Technical Support-related queries:
Sales
- Our sales lines will be unattended until 05 January 2026. All sales-related inquiries may be directed to [email protected].
Technical Support
- Field services will not be available during this period and will resume on 07 January 2026.
- Our support lines will remain open for technical advice and non-urgent issues; however, responses may be delayed due to reduced operational capacity.
- Support inquiries may be sent via WhatsApp at +27 78 335 7653 or via email at [email protected].
- Please log all battery-related issues by submitting a support ticket through our website using the following link:
https://www.igpower.world/pages/ticket.php
- Tickets that can be resolved remotely will be attended to immediately. Unresolved tickets will be prioritised from 07 January 2026 onward.
For any business collaboration inquiries, please contact [email protected].
We thank you for your understanding and continued support and wish you a pleasant holiday season.
Kind regards,
I-G3N Team
