29/01/2023
Our service teams have been responding across the Auckland region over the weekend to ensure that lifts and escalators affected by the flooding are isolated and safe. As we move into the assessment phase of our Crisis Management response, we will prioritise the assessment of units based on Aged Care, Health Services, Public Transportation and buildings with no operational lifts.
If you have logged a call with us, we will be in touch with you directly regarding the assessment of your unit/s as soon as possible.
We are extremely proud of the way our frontline team have responded over the last few days and their commitment to keeping both passengers and infrastructure safe.
Please remember, if you have an entrapment or need to log a job with us, phone our Customer Care Centre directly on +64 9 353 7502. During this time, we ask that you please be patient with our frontline team, we will be in touch with you as soon as possible.