31/10/2026
Software that nobody uses is not always a bad product. Often it was chosen without the people who do the work in the room. The team is shown what it can do, but not asked what slows them down on a normal Tuesday. So they keep the spreadsheet that already works, and the business pays for both.
Take the weekly job list in a transport office. Before renewing or buying another tool, write down the three tasks the tool is meant to make easier: capture a job, send an update, check a payment. Then sit with the people who do those tasks and watch them use it once. If it adds a step, they will avoid it.
This week, pick one program that is not being used. Ask two staff what they need it to do, in their own words, and test that one task together. Then decide plainly: fix how it is set up, or stop paying for it.
There is a new, plain-language note like this here every day, for owners and managers who want the work to go better, not just the software to look good.
