26/10/2026
Job Alert ‼️
Customer Service Administrator
Location: Newtownabbey | Sleator Plant
We are recruiting a Customer Service Administrator to support our busy Service team covering the Island of Ireland.
Reporting to the Head of Service, you will be a key point of contact for customers, coordinating service bookings, liaising with engineers and ensuring jobs progress efficiently from initial enquiry through to completion and invoicing.
This role would suit an organised, proactive individual who enjoys dealing with customers and can manage changing priorities while maintaining accurate records and a high standard of customer service.
Key Responsibilities
* Handle customer enquiries by telephone and email for servicing, repairs, inspections and breakdown assistance.
* Coordinate service bookings and schedule work with mobile engineers and workshop staff.
* Keep customers informed of job progress, parts requirements, additional repairs and anticipated completion dates.
* Record machine details, reported faults and customer instructions accurately.
* Create and maintain job records, ensuring job cards and supporting paperwork are completed promptly.
* Monitor open jobs, following up with engineers and the Parts team to identify outstanding work and minimise delays.
* Obtain customer purchase orders and authorisation before work commences, including approval for additional repairs where required.
* Follow up outstanding paperwork and purchase orders, ensuring completed jobs are ready for invoicing without unnecessary delay.
* Escalate customer concerns, delayed jobs and scheduling issues to the Head of Service.
* Provide general administration and reporting support, including updates on open jobs and work awaiting invoicing.
About You
* Previous experience in customer service, administration or service coordination.
* Excellent telephone and email communication skills, with a professional and approachable manner.
* Strong organisational skills and the ability to prioritise multiple tasks in a busy environment.
* Good attention to detail when maintaining customer information, job records and purchase order references.
* A proactive approach to resolving queries and following outstanding actions through to completion.
* Confidence communicating with customers, engineers, workshop staff and internal departments.
* Good IT skills, including Microsoft Outlook, Excel and general business systems.
Experience within construction equipment, plant hire, commercial vehicles or a similar technical service environment would be an advantage, as would familiarity with service scheduling, job cards and invoicing administration.
Send your CV in confidence to: [email protected]
Deadline is Monday 2 November